Current Members
Primary Customer Login
Check Claim Status, Pay Your Bill, Submit a Claim, Find Benefit and Plan Information & Self Service
Non-Primary Customer Login
If you are a customer that is 18 or older, but are not the primary, please log in or create a login here.
The Federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that dependents over the age of 18 must be able to privately access healthcare information.
We’re Always
Here For You
Wondering about a Credit Card or Bank Charge from Us? We want to make sure each voice is heard. You may call us at:
Call Center Hours:
M-F / 7:00 am – 5:00 pm CST
Premium Billing:
1-800-279-2290
Individual EyeMed Billing:
1-844-225-3107
AARP EyeMed Billing:
1-844-243-4584
AON Retiree EyeMed Billing:
1-844-215-3451
Health Claims & Benefits Option 1:
1-800-279-2290
LifeShield Health Claims & Benefits Option 2:
1-855-848-9591
Customer Document Uploader
InsuranceTPA privacy rule is established to protect written, spoken and electronic information. Any health or financial information collected will be secured by our Privacy Rule to assure that policyholders information is properly protected.
Resources
Claim Forms
Insured Self Claim Submission Forms
Check Your Benefits
Simply log in to view a copy of your Plan Benefits Page
PPO Network Lookup
Locate a doctor, clinic or hospital that you prefer to use.
Forms & Notices
C&F Cross Product Update
Important
COVID-19 Consumer Notices
HIPAA Authorization Form
Privacy Notices
Everence Exclusions and Limitations
NM Fire Emergencies Memo 5.17.22