Current Members 

Primary Customer Login

Check Claim Status, Pay Your Bill, Submit a Claim, Find Benefit and Plan Information & Self Service

Explanation of Your Benefits

Non-Primary Customer Login

If you are a customer that is 18 or older, but are not the primary, please log in or create a login here.
The Federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that dependents over the age of 18 must be able to privately access healthcare information.

We’re Always
Here For You

Wondering about a Credit Card or Bank Charge from Us? We want to make sure each voice is heard. You may call us at:

Call Center Hours:
M-F / 7:00 am – 5:00 pm CST

Premium Billing:
1-800-279-2290

Individual EyeMed Billing:
1-844-225-3107

AARP EyeMed Billing:
1-844-243-4584

AON Retiree EyeMed Billing:
1-844-215-3451

Health Claims & Benefits Option 1:
1-800-279-2290

LifeShield Health Claims & Benefits Option 2:
1-855-848-9591

For LifeShield Short term Medical policies, previously administered International Benefits Administrators please call 1-844-316-7944

Customer Document Uploader

InsuranceTPA privacy rule is established to protect written, spoken and electronic information. Any health or financial information collected will be secured by our Privacy Rule to assure that policyholders information is properly protected.

Resources

Claim Forms

Insured Self Claim Submission Forms

Check Your Benefits

Simply log in to view a copy of your Plan Benefits Page

PPO Network Lookup

Locate a doctor, clinic or hospital that you prefer to use.

Forms & Notices

C&F Cross Product Update

Important
COVID-19 Consumer Notices

HIPAA Authorization Form

Privacy Notices

Everence Exclusions and Limitations

Please make sure to read your certificate of insurance completely and thoroughly.

Note: Benefits and Eligibility can not be guaranteed. Services are subject to the plan limitations and exclusions at the time claims are received.