March 15, 2020
The health and well-being of our customers, health care providers, and employees is our top priority. We are monitoring the Novel Coronavirus (Covid-19) situation and want to assure you that we have developed a coordinated strategy across our organization to address the issue as it evolves.
As of Monday, March 16th, We have directed our employees to work from home until further notice. As a result of our preparation, they will be able to help you and perform their job effectively. We have transitioned to work from home and are able to practice social distancing.
We encourage our customers to self-serve through various online portals.
We will:
- Continue to process claims and any claim payments will remain a top priority to process promptly.
- Ensure Customer Service Representatives are available for member calls.
- Customers can also email us with inquiries that will be handled by customer service teams.
We are deeply focused on ensuring you continue to receive the care and treatment, and that your care providers receive timely reimbursement for the services they provide.
Stay safe, everyone!
The SASid and InsuranceTPA Family
Contact information:
Billing and Customer Service: [email protected],
1-800-279-2290 – Medical Claims: Option 1 – Premium Billing: Option 2
Online Login for my policy: https://customer.sasid.com/